At NuCalm India, we strive to provide the best products and customer experience. Please read our Refund & Cancellation Policy carefully before placing an order.
1. Order Cancellation
- Orders can be cancelled before they are dispatched.
- Once an order has been shipped, it cannot be cancelled.
- To request a cancellation, contact our customer support with your order details.
2. Returns
Returns are accepted only if:
- The product received is damaged or defective.
- An incorrect product was delivered.
- The product is unused, unopened, and in its original packaging.
Requests for returns must be made within 7 days of delivery.
3. Non-Returnable Items
The following items are not eligible for return:
- Opened or used products.
- Products damaged due to customer misuse.
- Products without original packaging or invoice.
- Items marked as non-returnable at the time of purchase.
4. Refunds
- Once the returned product is received and inspected, eligible refunds will be processed.
- Refunds will be credited to the original payment method within 5–10 business days, depending on the payment provider.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery.
- Share your order number along with photographs of the product and packaging.
- We will arrange a replacement or refund after verification.
6. Contact Us
For cancellation, return, or refund requests, contact:
If you’re the owner of nucalm.in, I can also draft a policy that’s compliant with Indian e-commerce practices and tailored specifically to your products and order workflow.
